Back to site

Moving from Opsgenie to Tocsin

Last updated 11 November 2026

Atlassian has stopped selling Opsgenie, and has said support ends on 5 April 2027. If your team is on call through Opsgenie, you need somewhere to move your schedules and escalations to. Tocsin covers the same ground (on-call schedules, escalation policies and routing), and you can bring your setup with you in about ten minutes.

3 months free if you switch before 5 April 2027

Switch from Opsgenie to Tocsin before 5 April 2027 and your first three months of Starter or Team are on us. Import your Opsgenie setup (the steps are below) and Tocsin gives you a personal code on the Import screen. At checkout, choose Add promotion code and enter it.

The three free months cover the plan subscription only (Starter or Team), not text and call credits. For new Tocsin customers; your code works once and stops working on 5 April 2027. VAT is added to prices after the free period.

Start your free trial

Dates to know

WhenWhat happens
4 June 2025Opsgenie stopped being sold to new customers.
5 April 2027End of support for Opsgenie. Atlassian says data not moved by then is deleted.
Before 5 April 2027Import your setup into Tocsin and use your personal code to get the three free months.

Check Atlassian's own migration page for the latest, since dates and options are theirs to change. Tocsin is not affiliated with Atlassian or Opsgenie.

What to export

You don't have to rebuild anything by hand. Our export tool reads four things from Opsgenie and saves them to a file on your computer. It only reads, nothing in Opsgenie is changed, and your API key never leaves your machine.

  1. In Opsgenie, create an API key with read access (Settings, API key management).
  2. Run the export tool. It needs Node 18 or newer: 
    curl -O https://www.tocsin.co.uk/tools/opsgenie-export.mjs
OPSGENIE_API_KEY=your-key node opsgenie-export.mjs
    Add --eu to the command if your Opsgenie account is in the EU.
  3. It writes opsgenie-export.json. This holds your colleagues' names, emails and phone numbers, so keep it private.

Bring it into Tocsin

  1. Start a free trial and sign in.
  2. Go to Settings, then Import, and choose your file.
  3. Tocsin shows exactly what it will create, and what could not be carried over, before anything is added. If someone has no phone number in Opsgenie you can type it in there.
  4. Press Import. When it finishes, your personal offer code appears on the same screen. Then look over the results and send a test alert.

Escalation policies need the Team plan, and Starter includes one schedule. If your setup is bigger than your plan, those items are listed as not created and everything else still imports.

How each part maps to Tocsin

In OpsgenieIn TocsinWhat to know
UsersRespondersOnly people used in a schedule or escalation are imported. Each needs a mobile number.
Schedules and rotationsOn-call schedulesHourly, daily and weekly rotations carry over with the same start and order. A schedule with several rotations imports the first. Time restrictions (office hours only) aren't supported yet.
Escalation policiesEscalation policiesSteps that notify a person or a schedule carry over. Opsgenie counts each delay from when the alert was created, Tocsin from the previous step, so we convert the timings. Team recipients and repeating aren't supported yet. Each step gets a text and email first, then text and phone call.
Team routing rulesRoutingRules that match on priority (P1 to P5 become critical to low) or on source carry over. Rules that match on tags, text or time are listed so you can recreate them. Tocsin has no teams, so every team's rules go in one list, and your default rules go last.
Notification rules, integrations, alert historyNot importedPoint your monitoring tools at a Tocsin webhook or email inbox instead. Alert history stays in Opsgenie.

After you import